APC Hosting’s Support Center is dedicated to provide timely assistance to potential issues that our customers may encounter.
By offering different levels of support, most customers can locate a solution from our first level of support. If those areas fail to help or resolve, we do offer ticket, email, live chat & phone support to provide the needed assistance.
We have listed our channels below, by number, to display the level that support channel provides ( 1 being self serve and 4 being escalated support ) . When an issue arises, please follow the sequence of channels to locate a solution or notify us of the issue.
Our dedicated support team is available 24/7 to assist you.
Browse our comprehensive FAQs knowledge database to find the most commonly asked questions and solutions.
Our ticket & live chat system simplify & facilitate the submitting and tracking of support requests to ensure prompt resolution of support issues. Available 24/7 to handle your support request.
Acknowledgement of enquiries will be within 1 hour.
Problem resolution will be within 4 hours response time.
We strongly recommend the use of our ticket system for submitting of support request due to the better tracking of the issues and faster problem resolution.
However, in any case you will need to e-mail us, please do so here.
For emergency support, we offer escalated support channel through our phone support during our operating hours.
For us to assist you better, please have your ticket number ready before contacting us.
Please contact us here.
To view our network status, please click here.
We accept a wide range of payment modes to ensure all of our clients are able to enjoy our services without experiencing any difficulty in making payments.